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Anonymous
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Accepted Solution

Re: terrible o2 experience

I have put £10 balance yesterday and I went to my sisters hose and came back and all me balance and everything else finished while my phone was dead O2 please help me and I want all the things back

 

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Posts: 80,286
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: terrible o2 experience

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Posts: 101,987
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: terrible o2 experience

You'll need to contact customer service to get them to look at your account http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: terrible o2 experience

I'm betting the tariff is a big bundle 

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Anonymous
Posts: 0

Re: terrible o2 experience

Hi can anyone help me I have just came to O2 after been with Vodafone for 14 years I have only been with O2 for 8 days and my phone bill is high but it said tonight I needed to pay 32 pounds which I did it's not the full amount but that's all they asked me to pay but my phone is still disconnected could someone tell me if I haven't done something right please 

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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: terrible o2 experience

If it's been disconnected you will need to contact O2 to get the bar removed.

You can check your usage in MyO2.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: terrible o2 experience

Call 202 at 08:30 (best time to get through) and speak to a cs agent to request the bar is removed.

Also I'd ask why your bill is so high and check if there's a more suitable (higher) tariff you should be using to avoid this happening in future.
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Posts: 80,286
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: terrible o2 experience

The phone's been disconnected so I'm guessing 202 is not available.

Either borrow a friends phone or use the alternate numbers here : Contact us

Chat link here : http://www.o2.co.uk/mobile/chatnow