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Terrible time of return mobile.

CM1985
Level 1: Joiner
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on ‎07-10-2025 22:21

on ‎07-10-2025 22:21

Almost month ago I returned unwanted upgrade phone. However it's still listed in the system. O2 says they still waiting for information from the warehouse team as confirm delivery. My question is how long does it take to for the information to transfer between these two? I'll soon have to pay second bill.

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MI5
Level 94: Supreme
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on ‎07-10-2025 22:54

on ‎07-10-2025 22:54

@CM1985 

Contact O2 on social media to chase it up.

Details in link Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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CM1985
Level 1: Joiner
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on ‎08-10-2025 05:48

on ‎08-10-2025 05:48

Hi there. I contacted them already. Only what they say is "We are sorry,You have to wait". But this don't solve my problem at all . 

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