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Re: terrible o2 experience

Anonymous
Not applicable

I have put £10 balance yesterday and I went to my sisters hose and came back and all me balance and everything else finished while my phone was dead O2 please help me and I want all the things back

 

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MI5
Level 94: Supreme
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You'll need to contact customer service to get them to look at your account http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
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We need to know what tariff you are on.

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Message 2 of 8
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MI5
Level 94: Supreme
  • 127509 Posts
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Registered:
You'll need to contact customer service to get them to look at your account http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 8
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Anonymous
Not applicable

I'm betting the tariff is a big bundle 

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Anonymous
Not applicable

Hi can anyone help me I have just came to O2 after been with Vodafone for 14 years I have only been with O2 for 8 days and my phone bill is high but it said tonight I needed to pay 32 pounds which I did it's not the full amount but that's all they asked me to pay but my phone is still disconnected could someone tell me if I haven't done something right please 

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perksie
Level 69: Guiding Light
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If it's been disconnected you will need to contact O2 to get the bar removed.

You can check your usage in MyO2.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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gindygoo
Level 25: Hard Hitter
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Call 202 at 08:30 (best time to get through) and speak to a cs agent to request the bar is removed.

Also I'd ask why your bill is so high and check if there's a more suitable (higher) tariff you should be using to avoid this happening in future.
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jonsie
Level 94: Supreme
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The phone's been disconnected so I'm guessing 202 is not available.

Either borrow a friends phone or use the alternate numbers here : Contact us

Chat link here : http://www.o2.co.uk/mobile/chatnow

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