Solved: Refund and awful customer service

StuartGreen1978 · ‎15-10-2025

Hi - I am due a refund from you of over £360. This was identified 3 weeks ago on a call to your customer services and I was given a reference number 750502007 I called today to chase as I have not received the funds. I was kept on hold for 20 minutes then got cut off when speaking to an advisor, called back and on hold again for 20 minutes then passed "to a colleague" which was actually me being passed back to the initial welcome message. I need this refund processed urgently - the customer service has been terrible.

MI5 · ‎16-10-2025

@StuartGreen1978

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to persist with O2.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-10-2025

@StuartGreen1978

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to persist with O2.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.