Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number transfer from O2 to O2

Hi, I am in the 24th month of my contract with O2, the end of the contract month being the 24th. I am wanting to stay with O2 but the upgrade deals are significantly more expensive than buying a new contract through carphone warehouse (still O2). The...

Resolved! PAYG - order extra allowance gets used

I got one of those "if you top up before 31/5/15 we'll give you the same amount to use on calls, texts, data for 21 days" texts.So I topped up £10, that got added to my balance, and when I check my balance I also get a text confirming i have the extr...

Resolved! charges when abroad

recently in turkey and recd a text from O2 within 24 hrs re whilst in Europe, data would be "capped" at £1.99 per day. I honestly believed I was in Europe but within 24 hrs I recd another text to say I had used £90 worth!!! I was furious. Why does O2...

Resolved! Can I swap money from one sim card to another?

My husband and I both have Pay & Go O2 Sim cards. Is it possible for me to transfer the money (£21) from my Sim card, to my husbands? I want to leave O2, hence the reason for wanting to move the money from my Sim card to his.

Resolved! Barred iPhone and £1100 gone from my bank

I have a 2nd phone with O2 don't use it much. I have come to use it again and it just says no service. I've looked at my account this morning and O2 have taken just over £1100 which it seems for the cost of the device. Is there a way of getting the p...

Resolved! Upgraded to new tariff, need advice about the SIM

I decided to stick with my iPhone 4s which has served me well, and replace it if it dies. I opted for the '4g ready' tariff (all were 4g ready) £10.50 per month. I've received the new SIM card to upgrade the tariff but as I am not yet using a 4g capa...

Resolved! Cancelling a cancellation. Help needed please

I cancelled my O2 service via Live Chat last week, requested and received a PAC code and provided this to Carphone Warehouse, moving to EE network. I have picked up my new phone but not yet activated it. I now wish to undo what I've done and come bac...

DPA Breach

Hi all,I recently visited an O2 store to upgrade my account, and when I got home I started getting what's app messages from the sales person who sold me my upgrade. Naturally, I blocked his number, but then when I went to check my account to see if a...

Resolved! can i pay my bill now

When I was speakin to live chat at tea time they said i cud ring 202 after midnight tonight to pay but it's not open and I need to pay it now

Resolved! 800 numbers ?

got a text the other day saying that from the 1 july i would be charge for 800 numbers then today got a reminder to pay my bill from O2 and was asked to phone a 800 number which has changed from last month when it was a 330 number have o2 changed the...

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