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add a mobile to my account

Anonymous
Not applicable

on ‎08-11-2015 12:22 - last edited on ‎08-11-2015 12:30 by

on ‎08-11-2015 12:22 - last edited on ‎08-11-2015 12:30 by

I am trying to add my  mobile to my pay monthly account, but I get a not a valid UK mobile, when I type in my number it is and has been in service for the last 3 years.

There are two others on the account already.

What is wrong?

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adamtemp64
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on ‎08-11-2015 12:33

on ‎08-11-2015 12:33

You may need to call o2 about this all info here http://www.o2.co.uk/contactus

 

P.s. you number has been removed by the community manager as this is a public forum and could lead to spam etc.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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on ‎08-11-2015 12:59

on ‎08-11-2015 12:59

The number looks like a previously ported number which for some reason isn't registering as an O2 number. I think only customer service can sorry this for you.

http://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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adamtemp64
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on ‎08-11-2015 13:06

on ‎08-11-2015 13:06

@jonsie I did check the number before removal and it was coming up as an o2 registered number

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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on ‎08-11-2015 13:08

on ‎08-11-2015 13:08

Ah ok Adam.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎08-11-2015 13:20

on ‎08-11-2015 13:20

You're definitely gonna need to call CS to sort this out.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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