Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 bills due on different dates

I have checked my bill and I have two contracts which usually come out on 11th, it has now changed to the 14th which is fine but both the airtime bill and one of the device payments are due then and the other device plan is due on the 5th April! Will...

Question about paying off contract early

Hello,Is it at all possible I can pay off my contract early but NOT upgrade my phone or my plan? I want to keep my phone but just pay O2 what is owed, but all at once instead of over the remainer of the 24 months. The only issue is that when I got th...

Resolved! No address or post code on my latest bill

My cash back from Mobiles.co.uk has been declined because I can no longer extract a copy of my o2 bill that shows my address and postcode. I did not have this problem last November, the last "proof" bill I had to send them. Anyone else had this probl...

Live Chat not working?

Trying to use 'Live Chat' to discuss my contract renewal but as soon as I start a session it displays 'chat not initialiased' followed by a pause and then 'chat ended'. Is there currently an issue with the system?

Resolved! Cellular Data Settings

I had read on a thread about changing my Celluar data settings to:APN: mobile.o2.co.ukUsername: BypassPassword: PasswordThis was because when I attempted to stream any videos through 4G, the quality was poor. Yet when connected to a mobile broadband ...

Resolved! Bill

Hello, I signed up for 02 on saturday, my sim hasn't yet been delivered and i'm just wondering why I have already had a bill for £16.58?

Resolved! How To View March 2015 Mobile Phone Use To Date

Hello, I'm a bit confused. I used to be able to view my old bills and also the current month's usage quite easily on the 02 web site. However, things seem to have changed and I can only view last month's call/text details. I need to check March 2015 ...

Resolved! 4G broadband sim card

Where do you get your free 4G broadband sim card, broadband dongle?

How to remove Data Add on Bolts

HiFor some reason on my monthly contact I have £5 worth of Data Add on Bolts which i have not asked for. How do you remove this.Thanks

Resolved! How to upgrade early via third party

Hi, I am 17 months into a 24 month refresh contract with 02 . I would like to upgrade early and "My 02" states it will cost me £200 to do this which i'm happy to do My question is - I have found a better deal from Carphone Warehouse . Can I upgrade w...

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