Money left on old PAYG phone

[Anonymous]

Hi There

I've just bought a Samsung s4 mini & am paying by monthly Direct Debit

However I still have quite a bit of money left on my old PAYG phone

Is there any way 02 can transfer that money to my new account or do I just have to use it up as & when I can?

I'd really appreciate some help with this

Thanks in advance 

rumfie

[MI5 · Accepted solution]

If you transfer your old payg number to your new account o2 will transfer up to 350 quid.
Otherwise you just need to use it up on payg sim.

[Bambino]

You need to speak to customer service. Call 202 from your mobile. It's a free call. They may be able to put your PAYG money towards a credit on your Pay Monthly account.

Edit: Please follow the advice offered by @MI5

[Cleoriff]

When I bought my first contract phone they transferred remaining credit over from PAYG. This was all done at the time of purchase which was via CS and phone.

[Anonymous]

Thanks for the advice

I did know about the number transfer but I didn't want to do that as I now have a new number I can actually remember (this is a real 'first' for me - I used to have to write the number down & attach to phone - luckily it was so old no-one would be seen dead using it so it would never get stolen!)

Anyway back to original point

I think I'll try CS first & go back to plan A if it soesn't work

Once again thanks for your time & advice

[jonsie]

If you have changed number you definitely need to speak to customer service. Be aware though that the original number will be disconnected when the credit is transferred.