Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

account problems

Hi i can log on to my account ok but when i try to look at either number it just keeps saying logining on please wait has been doin this so few weeks now if i cant veiw my accounts on line i might have to change providers as your help topics are not ...

Resolved! Disconnection

So I receieved a letter off O2 yesterday saying my bill was overdue and they were gonna cut my phone off, my bill was due the 28th of February and I spoke to O2 and said I couldn't pay for it on my phone it wouldn't give me an option when I logged on...

Resolved! 3g faster than 4g

Is this possible?Just done a speedtest using the o2 network status app and both come out at around 15mbps with 3g just slightly faster

Resolved! Parental Control

So, on Thursday evening I contacted yourselves through the live chat facility in order to remove the adult filter from phone internet browser. I was just informed this would be done within 24 hours.However, instead it seems you have activated a furth...

What is wrong with the online payment system? Not working properly for months

Why is the online payment system still not working properly? For the past 2 or 3 months I've tried different cards and computers but it just gets stuck - very annoying. Then to top it off 02 have the cheek to email and text me saying my payment is ov...

Resolved! Unhappy Customer

Chat Window Close chat info: at 16:04:44 Welcome to O2. Someone will be with you soon. system: at 16:04:49 Hold that thought. You're not connected yet. info: at 16:04:46 You're through to 'O2 ' Sarah: at 16:04:55 Hi there O2 : at 16:05:10 Hi Sarah. O...

Resolved! O2 use in France

Hi All, I'm am O2 Monthly customer. I'm preparing for a trip to France in a few weeks time and whilstI#'m there I'll need to keep accessible and in contact with about a dozen UK numbers who will be in France at the same time. Although I've got the O2...

Next Bill Due in -45 Days

Hi, I'm not exactly sure where I need to go with this problem as I've already phoned O2 several times only to be told it would have to be raised with the technical team and somebody would get back to me. So far, despite the calls, nobody has come bac...

Resolved! renewal date

How do I find my contract renewal date?

Resolved! Connectivity Problems with Galaxy Note 4 on o2

Hi, I have a Samsung Galaxy Note 4 which I have had for 2 months now and the connection is terrible. Even in areas of good coverage it will drop out from time to time and during this time I cannot make calls or use data. I took the device back to the...

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