Solved: New monthly account

Anonymous · ‎01-11-2015

I have recently gone from pay and go to a monthly account, when I try to sign in online it won't let me view anything and is telling me to try with another number as it's reached identity level? Is this because I transferred my number so I can keep it ? I just can't get further to view my bill or anything. Any advice would be grateful.

Cleoriff · ‎01-11-2015

Hi @Anonymous Welcome to the forum

It may well be that your account has yet to update itself ...It can take a up to 72 hrs.

Keep checking My O2.. http://www.o2.co.uk/myo2

If it hasn't updated by Monday then give customer services a call to check it out http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎01-11-2015

Hi @Anonymous Welcome to the forum

It may well be that your account has yet to update itself ...It can take a up to 72 hrs.

Keep checking My O2.. http://www.o2.co.uk/myo2

If it hasn't updated by Monday then give customer services a call to check it out http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎01-11-2015

Your account may need resetting by CS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎01-11-2015

It takes a few days for your account to reregister on the system.

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎02-11-2015

Thank you, just tried again and still no joy. Online chat to busy and no email I can send to! Thanks anyway for your posts.

MI5 · ‎02-11-2015

Just call 202 free from your o2 phone.
Email support has been withdrawn now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-11-2015

All methods of contacting O2 are in my first post @Anonymous...:smileywink:

Veritas Numquam Perit

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