New monthly account

[Anonymous]

I have recently gone from pay and go to a monthly account, when I try to sign in online it won't let me view anything and is telling me to try with another number as it's reached identity level? Is this because I transferred my number so I can keep it ? I just can't get further to view my bill or anything. Any advice would be grateful.

[Cleoriff · Accepted solution]

Hi @Anonymous Welcome to the forum

It may well be that your account has yet to update itself ...It can take a up to 72 hrs.

Keep checking My O2.. http://www.o2.co.uk/myo2

If it hasn't updated by Monday then give customer services a call to check it out  http://www.o2.co.uk/contactus

[MI5]

Your account may need resetting by CS.

[jonsie]

It takes a few days for your account to reregister on the system.

[Anonymous]

Thank you, just tried again and still no joy. Online chat to busy and no email I can send to! Thanks anyway for your posts.

[MI5]

Just call 202 free from your o2 phone.
Email support has been withdrawn now.

[Cleoriff]

All methods of contacting O2 are in my first post @Anonymous...:smileywink: