@Zoejane
If one has been requested via Customer Services, then you need to login to Myo2, and then select the number, and then go into Install Sim, and the QR code will appear.. You then need to scan the qr code
This guide might help eSIM - How to activate
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
