Solved: Big Bundle

Anonymous · ‎02-11-2015

Hi I bought the ten pound bundle, which contains a set amount of UK texts, calls and data. However, I want to call and text internationally and it won't let me, so I no longer want the bundle. If I top up ten pounds, will the bundle get renewed or can I just call at a standard rate?

jonsie · ‎02-11-2015

Because international calls and texts are not included it won't give you the option if there is no credit on the phone. Call customer service and ask to change tariff to O2 Basic then top up after the change.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎02-11-2015

If you top up before your anniversary date it will just be credit for you to use for international calls and texts at standard international rates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-11-2015

Because international calls and texts are not included it won't give you the option if there is no credit on the phone. Call customer service and ask to change tariff to O2 Basic then top up after the change.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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