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Level 1: Joiner
Posts: 6
Registered: ‎28-07-2020
Accepted Solution

Do I have a payment problem?

I'm using direct debit but there is a box marked "make payment". Does this mean that there is a problem?
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Posts: 106,049
Topics: 554
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Registered: ‎04-04-2012

Re: Do I have a payment problem?

@MartinLPlate 

No problem.

You can still choose to pay before the DD is taken if you wish, or just leave it to be paid automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 91,171
Topics: 747
Registered: ‎14-01-2013

Re: Do I have a payment problem?

@MartinLPlate 

No, if you have a DD set up you can ignore the Make Payment box. It is for others who pay via different methods or wish to make additional payments.

See here Guide: How to Pay Your Bill (Contract) 

*The Game Is On*

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Level 1: Joiner
Posts: 6
Registered: ‎28-07-2020

Re: Do I have a payment problem?

Many thanks! Clear, concise and told me exactly what I needed to know.
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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Do I have a payment problem?

You're welcome....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎28-07-2020

Re: Do I have a payment problem?

Thanks for your answer. I'm new at this so I hope this gets back to you.