Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Keeping old number

hi trying to speak to someone to help transfer and keep old mobile number, but keep getting disconnected.

Help! Furlough Arrangement and 02 Terminated My Contract!

Hi, I have an arangement in place due to furlough for 3 months holiday payments which is effective until September 23rd. This was put in place on 17th June. Since then, I have had to contact 02 3 times due to them restricting services and explain the...

account number 1043194863

i took a new mobile phone out with you [personal details removed] in april, and sent the phone back and confirmed 14 day cancellation. after several phopne calls i was assured this was cancelled your end, so can someone please tell me why you have sh...

ZERO phone signal

I have had no bars on your phone and been unable to receive calls for FOUR months now. And as I am currently job hunting, I need my phone to work so I can make calls. I have even had an agency email me saying that they tried to ring me on several occ...

Airtime discount

Will I able to carry on my 20% airtime discount, when it expires before my lenght of contract?

How to download bill

Am needing a copy of a year’s billing, can I download them. Thank you

Can I Get an order reopened?

Long story so brace yourself.I placed an order for a "Xiaomi Mi Mix 3 5G" on the 16th. I didnt receive it within 24 hours. Had various back and forths with the live chat and people over the phone to determine when it was going to come. The live chat ...

Resolved! Cancelling part of an account

I need to cancel 1 personal account (phone paid off and account not needed) and 2 business accounts that I no longer need. I can't find a way to do this but i do want to keep my main personal account. Any ideas???

Resolved! Free Disney+

I have seen online that pay monthly customers are getting free Disney plus.... I however have received no email or offer and have to pay / upgrade in order to receive discount. How do I get it for free for 6 months?

Resolved! New contract

I would like to add on a new contract to my account

O2

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