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free screen replacement

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asiunia2517
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on ‎17-08-2020 09:11

on ‎17-08-2020 09:11

Hi ive had my samsung galaxy s10 for a year. Just broke my screen. How to i go about getting it replaced for free?

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Cleoriff
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on ‎17-08-2020 09:14

on ‎17-08-2020 09:14

@asiunia2517 

Have you got insurance? You won't get it replaced free otherwise.

O2's returns/repair policy here. https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

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Cleoriff
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on ‎17-08-2020 09:14

on ‎17-08-2020 09:14

@asiunia2517 

Have you got insurance? You won't get it replaced free otherwise.

O2's returns/repair policy here. https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

Veritas Numquam Perit

Girl in a jacket
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asiunia2517
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on ‎17-08-2020 09:17

on ‎17-08-2020 09:17

Ive read somewhere that with some contracts you get free screen replacement. Isnt taht true?

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MI5
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on ‎17-08-2020 09:17

on ‎17-08-2020 09:17

It won't be free even with insurance @asiunia2517 as all policies have an excess to pay.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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asiunia2517
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on ‎17-08-2020 09:19

on ‎17-08-2020 09:19

Id be ok with excess. just dont want to pay out loads haha

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MI5
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on ‎17-08-2020 09:19

on ‎17-08-2020 09:19

@asiunia2517 wrote:

Ive read somewhere that with some contracts you get free screen replacement. Isnt taht true?

It was an offer a few years ago but no longer current.

You will have a bolt on for free screen replacement if it's applicable to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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