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o2 keep hanging up

Lorena_1
Level 1: Joiner
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Ive called all the posisble customer service numbers, its currently 5pm where im at and they give me the option to pay my bill but I WANT TO SPEAK TO SOMEONE TO DISCUSS MY DAMN CONTRACT

 

They just hang up

theres NO live chat, NO EMAIL no phone??? HOW am i supposed to get into contact with my phone provider?!?!?!? 

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Bambino
Level 75: Digital Don
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@Lorena_1 O2's response to customers during this period has been atrocious. All numbers available are in this link: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

An alternative to that is the advice below from an O2 Guru on how to get through.

You need to call 202 from your mobile:
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I DO NOT WORK FOR O2



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Martin-O2
Community Manager
Community Manager
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Did you manage to get trough to customer services @Lorena_1 and if so did they get your issue sorted? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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