Solved: Re: Do I have a payment problem?

MartinLPlate · ‎28-07-2020

I'm using direct debit but there is a box marked "make payment". Does this mean that there is a problem?

MI5 · ‎28-07-2020

No problem.

You can still choose to pay before the DD is taken if you wish, or just leave it to be paid automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎28-07-2020

@MartinLPlate

No problem.

You can still choose to pay before the DD is taken if you wish, or just leave it to be paid automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎28-07-2020

@MartinLPlate

No, if you have a DD set up you can ignore the Make Payment box. It is for others who pay via different methods or wish to make additional payments.

See here Guide: How to Pay Your Bill (Contract)

Veritas Numquam Perit

MartinLPlate · ‎28-07-2020

Many thanks! Clear, concise and told me exactly what I needed to know.

MI5 · ‎28-07-2020

You're welcome....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MartinLPlate · ‎28-07-2020

Thanks for your answer. I'm new at this so I hope this gets back to you.

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