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Level 1: Joiner
Posts: 1
Registered: ‎22-07-2020
Accepted Solution

Billing

Received a text stating my bill not paid? Is this a scam
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O2 Support
Posts: 232
Registered: ‎23-05-2015

Re: Billing

Hi, Chezza,
There is a scam going about. However, have you checked your myo2 to make sure your bill has been paid? Checked your bank account to see if it's left your account? If yes to both of these, then this could be a scam. If in doubt call o2 on 202 or 0344 809 0202.
This link gives you all the info about scams and what to do about them. Hope this helps. Smiley Happy

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Billing

@Chezza 

Every evening we get a bunch of these posts as the scammers fire off their automated texts.

It's a well known scam.

Block the number and ignore it.

Forward the text to 7726 for O2 to investigate.

This has been going on for months now. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,199
Registered: ‎18-02-2016

Re: Billing

Thanks for taking the time to report this @Chezza! It really helps with future fraud prevention. 

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