Data allowance

[Anonymous]

Hi
I cannot see my data allowance either through the app or my account through the website. Been this way for a few days now.
Any help appreciated.

Thanks

[gemz4the1]

There may just be a delay in obtaining it from your bank due to the bank holiday.  When I called O2 CS, they said that they have taken the payment from my bank, however it is not showing on my bank statement yet.  You are best just calling O2 CS to ask them to confirm that your account is running smoothly

[Anonymous]

If your direct debit was due out on the 2nd, and it is not showing on your bank account as yet, then it will most likely hit your account on Monday so as long as the funds are there you will be fine.

Back to the topic though as the OP has issues with myo2

[Anonymous]

Yeah could be. I had been told that if it shows zero it means its either been taken or applied to be.
The online chat person said account was all fine. Also said 5 days to resolve the problem.
Not had this trouble before so am a little disappointed.

[Anonymous]

Are you not able to connect at all to the O2 network.

Check http://status.o2.co.uk just incase its your masts.

[gemz4the1]

I wouldn't trust anything that Livechat tell you.  You are better calling O2.

@Anonymous  I think the original issue may be linked to the payment of the account......

[Anonymous]

@Anonymous it is nothing to do with masts ata all, it is to do with the myo2 app

[gemz4the1]

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@Anonymous wrote:
@Anonymous it is nothing to do with masts ata all, it is to do with the myo2 app

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There's no harm in ruling out an issue in the OP's area

[Anonymous]

No issue with network connection that is all fine. Just my data allowance usage not showing on any system.
They say I have 1.97gb remaining so they can see their end but I cannot on my end.
I did upgrade to new phone on 23/12 but that went all fine and my data was showing up fine.
It is just the data issue last few days. I can connect and use data it just wont show up on any system.

[Bambino]

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@Bambino wrote:

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@Anonymous wrote:

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@Bambino wrote:

Sending a text will not give you your data remaining in the reply. If you're not able to see what you want to on your MyO2 page, contact Customer Service. 202 if Pay Monthly, 4445 if Pay & Go.

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Then that's a new addition to the text reply, as in the past it didn't show data allowance remaining. In any event, the OP is saying he's getting an error message when he sends the text, so there is obviously a problem with his particular account.

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As an edited correction to the above post, firstly let me say that I am not an O2 Pay Monthly customer any longer (I was for 18 years until a few months ago) so I just asked a friend who is O2 Pay Monthly to send a text to 21202 with the word Balance, and this was his reply:

"Right just tested it. Firstly as I pressed send I was told I would be charged for the text...which is strange as I am on unlimited texts to any network!!!

Anyway in my message back it told me my minutes and texts were unlimited it then said To view your data usage go to http//.m.o2.co.uk/text. You then had to open that url which took you direct to My O2...so it does show you..BUT only via My O2 (it wont show you it in the text back)"

It stands to reason that if the OP is having a problem with accessing his particular MyO2 account, he still won't be able to see his data remaining via text.

[Anonymous]

Also the issue started before the bill payment was due. Been about 3/4 days now.