Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Final Bill

Does anyone know how long it takes to get a final bill? I very briefly left O2 in September but still haven't received a final bill and have no access to my old account as I've been set up with different login details and can no longer access the old...

Resolved! link

Hi, Can anyone please guide me on the following. i purchased a new mobile pay as you go yesterday. i have a mobile phone in my account already. i want to link my second mobile phone to my 02 account, ihave registerd this new one and topped it up onli...

Weak signal

What are the options if I cannot use voice calls inside or outside my home.I have told o2 who say no fault.Other carriers are much stronger.

Resolved! Bill Payment

Hi, I have recieved a text message from O2 saying my payment for my monthly bill is over due. I have tried to go onto my account to pay it but it says there is an error. I went onto my banking to see if it was due to how much money I have on my card,...

Resolved! Travel to China

Hi. I am traveling to China/Hong Kong next week. Can you please advise me of charges for calls and data while I am there? many thanks Steve

Resolved! Phone upgrade time

Hello,I'm looking to upgrade my phone relatively soon and I was wondering if I should wait til around December if they might have some form of Christmas sales or is it usually the same.Also If I should go through o2 or something like carphone warehou...

Resolved! Help! I do not know what I am supposed to do with a Triple Sim that has just arrived.

I got a phone call a day or so ago, in which someone from O2 told me that my Plan was fully paid and asked me if I wanted to upgrade my phone. I told him that I was perfectly happy with my existing Samsung phone and he asked if I would like to reduce...

O2's Customer Service

Why is O2's CS so bad? Whenever I try getting through to 4445 I can wait however long I wish... Up to an hour before... And they never answer... But the teams tending to emails and online live chat "don't have the appropriate tools" to tend to most o...

Resolved! NHS Discount

Hello i found out that i can apply for NHS discount against my o2 contract, as i have mutiple contracts will this be applied to all of them?

Resolved! How to avoid roaming in Albania when in Corfu?

I'm heading to Corfu next year (I realise this enquiry is early!) and the whole family is on O2. However, we've only recently moved from EE and this issue is on my mind. Last time we found we kept connecting to Albanian 3g - the coast is ony a couple...

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