Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Activing My Sim is taking forever

Hello everyone I got my phont stolen on holiday and have got my replacement phone this morning at 11am and I went onto o2 chat and ask them to activate my sim card it has now been 6 hours and it is still not working it states online around 30 minutes...

Resolved! Charging for texting new O2 monthly number

Hi, I recently became owner of an LG G3 on monthly contract and I am having some issues regarding people texting me, and them being charged for it. These people all have unlimited messages and free calls to O2-UK numbers yet for some reason, they are...

Resolved! Leaving the country

I currently have a pay monthly account with o2. I am due to leave the country for approx 4 months and wonder is there is anyway of freezing my account as i will not able to us my phone while out of the country?

Resolved! 30% students discount

Hi all, I have recently acquired an iPhone 6 and the guy in the O2 shop told me about the student discount. I currently attend college at night. He told me to register with o2open. I have tried this but I have had no success. It asks you for an organ...

Resolved! being charged for media messages

Hi i don't understand why i am being charged for media messages when infact it should be normal text message?

4g Northern Ireland

Going to leave O2 over this 4g issue, I pay for 4g but don't recive it. Even the 3G is useless it stops working everyday around 12pm very fustating.

2 year contracts automatically renewed for further 2 years or rolling 30 days?

According to O2 my 2 year contract was renewed in June last year which I take to mean I have 9 months to go....however I don't ever remember renewing my O2 contract and certainly wouldn't for further 2 years. O2 have my pre 2012 address on their reco...

Resolved! Credit Balance After Changing To Pay Monthly

Hi I just bought a new Nokia Lumia at a O2 store yesterday and asked to keep my number. I was changed from a Pay As You Go to a Pay Monthly deal. But my question is what happens to the credit balance I had on my sim before the change? Thanks

Resolved! O2 Employee discount

Hi - I am an O2 full time employee. My contract for my current phone has just come to an end - so I visited my local O2 shop - and selected an iPhone 5s and the staff tariff (working out to £25 per month). However - in the shop, it has to be put thro...

Resolved! New SIM... £9.94 Balance - Too low to get allowance!?

I'm new to O2, and have just activated my P&G SIM. Unfortunately, I'm seeing the following message in my account: "Your balance was too low to get your monthly allowance. Top up to get your allowance." I should have £10 of credit, yet my account is s...

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