on 03-01-2015 10:21
on 03-01-2015 10:21
on 03-01-2015 11:41
on 03-01-2015 11:41
Confusing as the O2 website says that Pay Monthly customers can check their allowance by sending a text......
on 03-01-2015 11:43
on 03-01-2015 11:43
03-01-2015 11:44 - edited 03-01-2015 11:45
03-01-2015 11:44 - edited 03-01-2015 11:45
Can I just clarify re this issue of texting 21202 to be shown your data allowance if on contract? (mentioned earlier in the thread)
That doesn't work. You sent the text requesting balance. It comes back with your balance of mins and texts only. The text provides a link to MyO2 to get your data allowance. It isn't displayed in the text
So you would still have to go to My O2 for data to show..
EDIT as the OP has just said as I was posting..
Veritas Numquam Perit
on 03-01-2015 11:45
The my O2 shown is for pay and go.
My o2 for may monthly uses a different platform and will have a link, but that link takes you to my O2, and as predicted didn't work.
If it shows zero it only means that you don't anything outstanding and the access to my o2 doesn't get restricted if you have something outstanding.
It can happened that one day before,during and after your billing date, meaning the bill gets produced on that day, not the DD being taken from your bank, you cannot access your details on my o2.But you mentioned that it has been going on for a while.
The only thing to do is to raise a case with IT, which has been done, by the looks of it, because they can take up to 5 days, and that is what you been told, so at the moment all I can say is try now and again it will be sorted by Friday.
Hope this helps
on 03-01-2015 11:46
on 03-01-2015 11:46
on 03-01-2015 11:48
on 03-01-2015 11:48
As long as you can use your phone (i.e. send texts, make calls, use data - wifi as much as possible until you are able to check your balance) then you will be fine @Anonymous
on 03-01-2015 11:48
on 03-01-2015 11:48
on 03-01-2015 11:49
on 03-01-2015 11:49
It may just be simple migration issue that will rectify itself Wenden your number is re-registered on the system presuming you changed sim and tariff.
on 03-01-2015 11:50
on 03-01-2015 11:50
on 03-01-2015 11:51
on 03-01-2015 11:51