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Level 1: Joiner
Posts: 1
Registered: ‎17-10-2018

Data Bolt On Bought Twice?

I just bought an additional 12GB Data Bolt On for £30.50. It didn't seem to go through, so I purchased it again. I have now received two confirmation emails. My account seems to have been updated correctly with the additional 12GB, but I just want to ensure I will only be charged for one additional Bolt On.

 

How do I check if I will only be charged once?

Level 19: Quirky
Posts: 1,165
Registered: ‎22-04-2017

Re: Data Bolt On Bought Twice?

To check would be through myo2 app and also would be best to call o2 in morning between 7am.7.30am to get through right away
Posts: 113,940
Topics: 568
Solutions: 15,330
Registered: ‎04-04-2012

Re: Data Bolt On Bought Twice?

Call to check now as it won't appear on your bill until the bill is generated, which will probably be too late to get it sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Data Bolt On Bought Twice?

Hi @Darren2018, did you get a chance to check in MyO2, or with Customer Service? It'd be great to know how you're getting on with this. Smiley Happy

 

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