custom-community-header-logo.text

Darren2018 · ‎17-10-2018

I just bought an additional 12GB Data Bolt On for £30.50. It didn't seem to go through, so I purchased it again. I have now received two confirmation emails. My account seems to have been updated correctly with the additional 12GB, but I just want to ensure I will only be charged for one additional Bolt On.

How do I check if I will only be charged once?

liggerz87 · ‎17-10-2018

To check would be through myo2 app and also would be best to call o2 in morning between 7am.7.30am to get through right away

MI5 · ‎17-10-2018

Call to check now as it won't appear on your bill until the bill is generated, which will probably be too late to get it sorted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎18-10-2018

Hi @Darren2018, did you get a chance to check in MyO2, or with Customer Service? It'd be great to know how you're getting on with this.

to the forum!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

custom-community-header-logo.text

Data Bolt On Bought Twice?

Trouble accessing a discount code

Query scam call from 02

Change of bank details

Leave o2

Adding phone calls to data only sim.