Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111456 Views
  • 15 replies
  • 5 kudos

Phone not arriving

I ordered a phone in late November which was supposed to arrive today. I waited and as I hadn't received a text to say when it was coming I decided to ask the chat line. I was on for 90 minutes during which: I was told my phone (5c) was out of stock ...

Anonymous by Not applicable
  • 1097 Views
  • 9 replies
  • 0 kudos

Resolved! New Tariffs

Hi there I just talked to O2 about upgrading my data usage and they said I'm all ready on 8GB but they said they was getting new tariffs with higher data usage at some point in 2015 but the only thing is I was going to looking to upgrade my contract ...

Anonymous by Not applicable
  • 1489 Views
  • 15 replies
  • 0 kudos

Resolved! I don't have an O2 account but I was charge £ 130

Hello, I do not have any O2 account (I am using giffgaff). However, O2 have charged me for £ 130 as shown in my bank statement. As I do not have an O2 account / number, I would not have purchased anything from O2 to cost me £ 130. Could someone pleas...

Anonymous by Not applicable
  • 3086 Views
  • 9 replies
  • 0 kudos

Resolved! View my bill?

Has something changed with the O2 online bill facility? I logged in as usual to view my monthly bill and there's no obvious way to view/download a VAT invoice any more.

Anonymous by Not applicable
  • 1648 Views
  • 2 replies
  • 0 kudos

Resolved! £10 gone to tariff after activation

I activated my sim and I only want the £20 credit that I topped up. However £10 has gone to a tariff that I didnt ask for. How to I get my £10 back?

Anonymous by Not applicable
  • 1240 Views
  • 4 replies
  • 0 kudos

Resolved! Swapping Contract Sim to Pay as you go phone?

Hey, I have a BlackBerry Q5 on contract with o2 at the moment, My contract does not run out until the middle of next year but I have gone out and bought a iphone 6 on pay as you go. The contract for the BlackBerry is for the phone and sim together, B...

Anonymous by Not applicable
  • 2851 Views
  • 11 replies
  • 0 kudos