Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charges for calls in Mexico

Have just received my monthly bill and I have nearly £30’s worth of calls on my bill, but I checked upon arrival in Mexico just in case and it’s included within my tariff, any ideas please?

Resolved! Took out a refresh contract 6 days ago, changed my mind on handset

Evening all.Had an o2 contract via Carphone warehouse, it still had a little while to run but wanted a new handset so decided to pay it off early, total £372.I went into o2 retail store on Saturday spoke to one of the assistants, explained I wanted t...

Resolved! Apple watch

Will the Apple Watch s4 stainless steel be available in more than just 40mm gold and 44mm space grey? Where’s the silver stainless steel???

85075

https://mol.im/a/7195503Texted 'info' here. It said I'm still in a 'change my mind period' where I can return my device, pay any network time bill & switch. Was surprised by this as I'm maybe a year into a 2 year contract. Would I assume this info is...

Resolved! Duplicate account

On 17th July my existing O2 pay monthly SIM only contract comes to an end. I have just ordered another pay monthly SIM only O2 contract through TalkTalk. I want use my existing number with this new contract. Can I set up a duplicate account to do thi...

Resolved! insurance claim

Hello, I have a damaged o2 handset, i called 202 about an hour ago and was speaking to a man from the incurance team. He told me that i was eligible for a replacement at the cost of £90. He asked me to deactivate my 'find ur phone' app so that he cou...

Resolved! Lost phone.

I've lost my phone. How do I find out my sim no?

Resolved! Receiving calls in the US on my UK number - will I be charged for the inbound calls?

Hi, 1. When receiving calls in the US on my UK number - will I be charged for the inbound calls? 2. Does it make any difference if I have roaming on or off? Many thanks for any help.DG64

Why can we not make free calls to support? the 202 number is dead?

I tried calling to check when my contract is over, 202 rings then dies in a second. I then tried the landline pay number that gets you in a menus system. I chose the "are you thinking of leaving O2" option and ended in a huge queue. They must be lini...

Resolved! Do 999 calls not show on bill?

Do 999 calls not show on pay monthly itemised bill? I need proof of a 999 call I made to the police in September 2017, I contacted live chat and the person did not really undertsand what I was on about. They did not seem to understand what emergency ...

O2

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