Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Email query

Whilst trying to work out how to purchase some more data on my I phone I was sent an E mail saying they needed to confirm my address, I clicked on the link but I am now quite concerned that the E mail wasn't genuine.i have sent the Email to 02, it ca...

Resolved! Roaming charges

I'm currently travelling in Turkey and added the non EU roaming bolt on at £4.99 per day. This has been charged to my account, but so has a charge of almost £35 for data usage. Is this likely to drop off before my bill generates?

Resolved! Viewing billing statements

I was wondering if anyone knows how to access a billing statement where you can see the numbers you have called and texted in the past? I lost my sim card and need to access the phone numbers associated with that particular phone number.

Resolved! Swapping numbers from old to new contract

Hi, I've just got a new phone and contract from an online store, but still with O2 as I couldn't get the phone I wanted directly with them.When my current contract expires am I able to move my original phone number onto the new contract so that I can...

Resolved! Unlocking Phone

I am trying to unlock my phone and this is the reply I got from O2: As per our findings,the handset was not bought from O2 directly due to which we are unable to find the details in our database.In order to further investigate, Could you please confi...

Resolved! Unlocking Iphon6s Phone Bought for me by my former employers as a business phone

Hi O2 community I own a Iphone6s phone that was a former company phone purchased when made redudant ,on basis I took a minimum 12 month O2 contract, which I did. Stayed on O2 for around 2 years and then moved to Giff Gaff a few months back, only to r...

Resolved! Using mobile in Zante

Do I need a bolt on to use my mobile in Zante? How much if so? If not, will I be charged for texts and data usage over and above monthly plan?

Resolved! Another Smileys question

Hi all, Sorry to ask about smileys again, but I’m looking for a simple clear cut answer to a simple question! If I reply to an SMS with a simple smiley face, will I get charged for an MMS or will it just be a SMS? I am using Google messages as my mes...

Resolved! Getting a PAC code

Hi - looking to transfer to Vodafone, how do I get a PAC code? Thanks Shep

Problems porting to O2 from Vodafone

Has anyone had problems porting O2 to Vodafone? I bought a new iPhone with O2 on 4th May and requested my PAC from Vodafone to port my old number across on 7th May (to avoid the bank holiday weekend madness). On 9th May the port seemed to have comple...

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