Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113202 Views
  • 20 replies
  • 5 kudos

Resolved! Pay month mobile telephone and Tablet Payg

i have had a pay month SIM only for ao few months nowand recently purchaded a Samsung Galaxy Tab 2 and decided to gi with o2 for this device. However not sure on how to set it up. do i need to activate the SIM as attempts to send and receivw text0 me...

Anonymous by Not applicable
  • 1495 Views
  • 7 replies
  • 0 kudos

Resolved! Bill info

Hi all, just wondered if the bill date on My O2 is the date the direct debit is taken or whether it is purely the bill production date and the dd is taken a few days later? Only ask as switched networks for the first time in 10 years to O2 today. Man...

Anonymous by Not applicable
  • 1443 Views
  • 4 replies
  • 0 kudos

feedback on live help

I was going to give feedback on my live help chat but left the page by mistake!! How do I get back??

Anonymous by Not applicable
  • 976 Views
  • 2 replies
  • 0 kudos

Like to switch phones but don't know best way to go about it

Hi, I got a new phone back in Sept '14 LG G3. Its now March/April and I've had issues with the phone freezing/being unresponsive and I've tried a number of hard resets but it eventually ends up happening again. I've also never really got ''used'' to ...

Anonymous by Not applicable
  • 2667 Views
  • 7 replies
  • 0 kudos

Suspect vat refund email

Today I receved an email saying "In response to an increase in VAT in the EU and currency changes, and as a result of last week's VAT-related price change, it has come to our attention that between Oct 2012 and Oct 2014 there was a system error which...

Anonymous by Not applicable
  • 7811 Views
  • 373 replies
  • 0 kudos

Resolved! How Does Up Front Payment Return?

Hi, I took out a monthly contract on an Ipad Air 2 in early January. As my credit rating wasn't good enough I had to pay £550 up front which would be returned after 3 sucessful payments have been made. I've now made those three payments so am wonderi...

Anonymous by Not applicable
  • 6162 Views
  • 8 replies
  • 0 kudos

Resolved! Billing Period

Hi there, I bought an monthly sim deal online, the billing period started immedately from the date the bought the sim but I haven't even received the sim yet. There is also a prodata charge for the extra day of the month. It does not make sense to st...

Anonymous by Not applicable
  • 1478 Views
  • 4 replies
  • 0 kudos

3G Coverage in my area is basically non-existent

So checking the coverage map, my entire town should have good 3G signal both indoors and outdoors. This is not the case. My house is about 5 minutes walk from the town centre and I can only get 3G in one room. If I walk 100 yards down the street I ge...

Anonymous by Not applicable
  • 1476 Views
  • 9 replies
  • 0 kudos

Resolved! Galaxy S4 Black Screen

My daughters Galaxy S4 has a black screen after she took it out of the charger. Its under a year old and so I wondered, having purchased the phone from o2 who I actually contact about this. Do I take it into my o2 store I bought it from or do I conta...

Anonymous by Not applicable
  • 2130 Views
  • 8 replies
  • 0 kudos

cannot send text messages

Hello, I topped my phone up £10.00 on the 24th March, I got my 1000 texts, 150 minutes and 50mb of data. I recieved a text from O2 a few days before I topped my phone saying that I could get £2.00 free credit if I topped up before the 25th March. My ...

Anonymous by Not applicable
  • 1637 Views
  • 6 replies
  • 0 kudos