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1 ACCEPTED SOLUTION
Accepted Solutions
- 126790 Posts
- 834 Topics
- 7573 Solutions
Follow the advice in this thread
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
"Get in touch with our Pay Monthly customer service team. We'll do the rest.
If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 Refresh but still in your contract minimum term, you may need to pay a termination charge.
14 days after you move to Pay As You Go you will receive your final Pay Monthly bill. Any outstanding balance will need to be settled".
- 126790 Posts
- 834 Topics
- 7573 Solutions
Follow the advice in this thread
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
"Get in touch with our Pay Monthly customer service team. We'll do the rest.
If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 Refresh but still in your contract minimum term, you may need to pay a termination charge.
14 days after you move to Pay As You Go you will receive your final Pay Monthly bill. Any outstanding balance will need to be settled".
- 5434 Posts
- 304 Topics
- 65 Solutions
Hi @Hsiu, and welcome to the forum 
There's some really useful info above, so please take a look and let us know if you there's anything else the Community can help you with afterwards!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
