Need a settlement for my account

[Mike1999]

Hello,

I need help to settle my account however I'm struggling to get into the account.

I bought a smart watch on pay monthly along side my phone. However I've now settled my phone account a while back, moved my number and left only my smart watch on O2.

I've now just got the smart watch phone number saved on that specific account and although I know the email and password I can't actually get into the account as I don't have the smart watch anymore.

Is there a way I can't close and settle the account without having access to the phone number?

Btw I don't even know the phone number that is attached to the monthly contract that my smart watch is on.

Thank you

Mike S

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2