Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can O2 block all premium rate calls?

Hi ~ I would welcome advice regarding scam or other slippery method of putting on premium rates on to my mobile. Can I get O2 to block all these?Thanks

Refresh Plan

Hi, I want to upgrade early. I'm planning on paying off my balance on the device plan. How long after can I upgrade? I'm not upgrading through O2 as O2 is not offering the phone I want. So wanted to know how long after I pay the balance I can approac...

Resolved! Friends & Family 50%

Hi!I know this Bolt On takes 50% off my tariff (not handset plan) but does this apply when I run out of data and add temporary data Bolt Ons? When I’ve purchased them in the past, O2 states they’ll be added to my tariff but I’m not sure at what price...

Resolved! iPhone order & delivery

Hello! So I’ve made a mistake. I ordered my new iPhone, the phone itself is fine however there’s one problem, I’ve ordered it blindly and half asleep and I am going to be at work when it’s due to come, I can either do really early morning, or after 1...

Resolved! Account credited

Where do I look on my account to find out if it's been credited from recycling my old phone when upgraded and some money I had left over from the upgrade. Thanks

Phantom voicemails with voicemail off

Ever since I moved to O2, and ported my existing number in, I've been regularly getting weird voicemails. The odd thing is that voicemail is off, I have set a PIN, am now using Call Alert, but I am still getting these phantom voicemails even when my ...

Resolved! Data sharing

Hi there, I have 3 devices on my 02 account and all show within the data sharing eligibility, but i can not find anywhere on how to select which one is the main one and to actually share the datas. I'd rather not have to phone CS.

Resolved! Invalid sim

my phones sim has become invalid for no reason, does anyone else have the smae problem and founs a solution

No signal in Aylesbury

Anybody else having this issue? It is affecting me, my wife and sister in law for around 3 months or more. O2 said it is congestion but I can’t hardly send text messages or make calls.Thinking of leaving o2. Anybody know if you can end a 12 month con...

Resolved! Refresh

Hi I am currently on a o2 refresh contract I need to upgrade early and I’m quite happy to pay what’s left on my contract I’m currently applying for a mortage and we wondering if o2 would do another credit check that would go on my file?

O2

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