Contract

[Mwatson100]

I am wanting to stay with o2 but with a new contract via mobiles.co.uk rather than through my existing car phone warehouse deal. The deal was a fiver cheaper a month. I was told by a guru I wouldn’t need to cancel my old contract but just to ring o2 when I had signed up to new deal and they would transfer my existing number over and then my old contract would be cancelled. Does this sound right,  I wanted to double check before going ahead?

[MI5 Level 94: Supreme · Accepted solution]

Hi @Mwatson100 

Yes, that's exactly correct.

[Anonymous]

@Mwatson100 Yes ask customer service to migrate your number to the new contract which will end the Your current contract but you will be liable to pay any fees left remaining to pay 

[Mwatson100]

Cracking cheers for quick response. Am getting the Samsung s9.

[Mwatson100]

Thank you for confirmation 

[MI5 Level 94: Supreme]

Enjoy your new phone

[Anonymous]

Your welcome & welcome to the forum 

[b4u2]

Customer service would know better than members of the community.

[MI5 Level 94: Supreme]

You sure about that?

[Cleoriff Level 86: Prestigious]

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@b4u2 wrote:
Customer service would know better than members of the community.

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Amusing comment @b4u2.

That's probably why a lot of CS and Live chat refer people to the community.

Still.... we can dream