Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Am I allowed to upgrade or not?

So, today I just got an email from o2 saying that I was now eligible to upgrade from a 12m sim only contract to a device. However when I click on the offer, it takes me to the upgrade page on myo2 and only shows me the recycling option! Am I not allo...

Re found phone - sim card

I recently lost my phone and ordered a new sim. Does this mean that my original sim has been de activated? If so is there a way to re activate the sim because I just found my phone with the orginal sim today?

Resolved! How do I unlock an iphone locked to o2

Hi I am in need of some help? I currently have an o2 iphone, but have recently changed to BT as getting a much better pay as you go deal that o2 cannot match. How do I go about getting my iphone unlocked? I have checked with my local o2 store who say...

Impossible to get credit back fron o2 since switching to giff gaff

Have applied to get the credit back to my bank account have applied for this three times on chat and was told it would be paid into my account and recieved a call from accounts to verify that it would be paid. Have filled in details three times on we...

Resolved! keep my number

on the first page of the keep my number form it asks for amobile number,is that the number i want to transfer or my o2 number

Incoming mobile numbers not displayed

My wife has just purchased an LG K4 Smart phone and is with O2 on pay as you go. All her mobile numbers on the old SIM card (pay as you Go with O2) that was in her old Dumb Samsung phone have been transferred on the SIM Card to the new SMART phone. H...

changing my billing address

hello i would like to change my billing address because i move a house

I'm on 02 free Europe bolt on does this include Spanish mobiles and landlines in spain

I'm on 02 Europe travel . Does this include calls and texts to Spanish landlines and mobiles

Resolved! I would like to cancel a phone contract with 02 Company now.

Good morning, I would like to cancel my phone contract now because I had been trying by phone and I couldn't. My contract is 25 pounds monthly but now I just want to cancel because I am leaving the country in one day,I had been in my O2 store and try...

Resolved! Airtime plan and bill issue

I have been on non stop since sunday telling me it take few days for my bill to be fix as there is a £213 airtime bill i have payed my device of and asked to leave but no person told me when i was leaveing there be a airtime bill if this was the case...

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