Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 3
Registered: ‎05-12-2018
Accepted Solution

Contract

I am wanting to stay with o2 but with a new contract via mobiles.co.uk rather than through my existing car phone warehouse deal. The deal was a fiver cheaper a month. I was told by a guru I wouldn’t need to cancel my old contract but just to ring o2 when I had signed up to new deal and they would transfer my existing number over and then my old contract would be cancelled. Does this sound right,  I wanted to double check before going ahead?

Posts: 88,610
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: Contract

Hi @Mwatson100 

Yes, that's exactly correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Contract

@Mwatson100 Yes ask customer service to migrate your number to the new contract which will end the Your current contract but you will be liable to pay any fees left remaining to pay 

Level 1: Joiner
Posts: 3
Registered: ‎05-12-2018

Re: Contract

Cracking cheers for quick response. Am getting the Samsung s9.

Level 1: Joiner
Posts: 3
Registered: ‎05-12-2018

Re: Contract

Thank you for confirmation 

Highlighted
Posts: 88,610
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: Contract

Enjoy your new phone Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Contract

Your welcome & welcome to the forum 

Level 4: Observant
Posts: 162
Registered: ‎04-08-2016

Re: Contract

Customer service would know better than members of the community.
Posts: 88,610
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: Contract

You sure about that?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,417
Topics: 688
Registered: ‎14-01-2013

Re: Contract


@b4u2 wrote:
Customer service would know better than members of the community.



Amusing comment @b4u2.

That's probably why a lot of CS and Live chat refer people to the community.

Still.... we can dream rolling eyes

*The Game Is On*