Solved: Re: Contract

Mwatson100 · ‎05-12-2018

I am wanting to stay with o2 but with a new contract via mobiles.co.uk rather than through my existing car phone warehouse deal. The deal was a fiver cheaper a month. I was told by a guru I wouldn’t need to cancel my old contract but just to ring o2 when I had signed up to new deal and they would transfer my existing number over and then my old contract would be cancelled. Does this sound right, I wanted to double check before going ahead?

MI5 · ‎05-12-2018

Hi @Mwatson100

Yes, that's exactly correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-12-2018

Hi @Mwatson100

Yes, that's exactly correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-12-2018

@Mwatson100 Yes ask customer service to migrate your number to the new contract which will end the Your current contract but you will be liable to pay any fees left remaining to pay

Mwatson100 · ‎05-12-2018

Cracking cheers for quick response. Am getting the Samsung s9.

Mwatson100 · ‎05-12-2018

Thank you for confirmation

MI5 · ‎05-12-2018

Enjoy your new phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-12-2018

Your welcome & welcome to the forum

b4u2 · ‎05-12-2018

Customer service would know better than members of the community.

MI5 · ‎05-12-2018

You sure about that?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-12-2018

@b4u2 wrote:
Customer service would know better than members of the community.

Amusing comment @b4u2.

That's probably why a lot of CS and Live chat refer people to the community.

Still.... we can dream

Veritas Numquam Perit

O2

Contract

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable