Solved: Re: Compensation

Jill3 · ‎06-12-2018

When do we get refund due to today's inconvenience

Cleoriff · ‎06-12-2018

Not sure you will get anything. It depends how long it's off for.

All being discussed here https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177626#M28139

Veritas Numquam Perit

View solution in original post

MI5 · ‎06-12-2018

Somewhere over the rainbow 🌈

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎06-12-2018

@Jill3 You’ll be lucky as it will only be a goodwill gesture & a few quid at most. They are not obligated to give compensation & it is stated in the t&c you agreed to that the service isn’t 100% guaranteed fault free

Cleoriff · ‎06-12-2018

@Jill3

Not sure you will get anything. It depends how long it's off for.

All being discussed here https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177626#M28139

Veritas Numquam Perit

jonsie · ‎07-12-2018

I must try and call them tomorrow...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

DanielPA · ‎07-12-2018

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback.

Thanks,

The community team.

O2

Compensation

SIM swap without the current SIM

O2 Open technical difficulties

How to close an account!

My bill

Charges for roaming