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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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Anonymous
Not applicable

@Adams wrote:

Haha. Still not great for Wednesday when O2 has left us in the Lurch with this Thing

 

Give me credit, I'm trying to stay positive.  At least pretend to laugh at the joke


LOL'd a lot actually. Hope you have a good evening. Don't sit and Fester!

Message 361 of 715
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Adams
  • 6 Posts
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Registered:

Good ol' uncle Fester. Well played ladies and gents. I'm off, let's hope this all gets resolved sooner rather than later. I've got a telephonic interview scheduled for 11am (and it'd be rather awkward if I have to take it in the office, 2 metres away from my boss...) 

 

Wish me luck!

Message 362 of 715
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Anonymous
Not applicable

Fingers crossed for you Morticia!

Have a good evening!

Message 363 of 715
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Donna
Level 1: Joiner
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Registered:
Yeah I.m same my daughter been trying to ring me
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Donna
Level 1: Joiner
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Registered:
Yeah my daughter been trying to ring me all day can't get through
Message 365 of 715
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Cleoriff
Level 94: Supreme
  • 106279 Posts
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Registered:

Had a couple of hours off to regain my sanity. Been trying to 'help' people who don't want to be helped since 7am . Seen abuse of the regulars ....in fact it's been like WW3 on this thread alone.

1) I hope these new moaners aren't rewarded for their posts

2) I hope all all who kudoed others for being rude and acting as if it was world end have the kudoes removed

3) Next time get a back up plan for this sort of thing.

4) Can't wait for the Welcome thread posted every three days...guess what?.....

*The Game Is On*

Girl in a jacket
Message 366 of 715
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Anonymous
Not applicable

Kudos to anyone who bothered to try and help, & to you for coming back. I know @EmilieT appreciated it!

Message 367 of 715
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viridis
Level 56: Guvnor
  • 13454 Posts
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Registered:

viridis
Level 56: Guvnor
  • 13454 Posts
  • 98 Topics
  • 303 Solutions
Registered:
BY FRIDAY MORNING!

THAT IS TOMORROW, MORNING
Message 369 of 715
2,019 Views

Anonymous
Not applicable

@viridis wrote:
BY FRIDAY MORNING!

THAT IS TOMORROW, MORNING

How awful.. You have my sympathy @viridis

Message 370 of 715
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