I submitted a form online to have my existing (from previous supplier) number ported to my O2 account on 17th September. The form indicated that it would take approx. 2 business days to complete the port.
After a week, the port had not been completed and I had received no correspondence from O2 on its status. I spoke with an agent (on 24th September) who indicated that there had been a 'technical issue' with the port and that it could take 5-10 business days to complete.
My PAC code expires on the 6th October, so I followed up on the request yesterday (30th September) only to have the same information relayed to me and also to be advised that my PAC code was locked out due to the ongoing initial request. This was frustrating to say the least given that it took 40 minutes for the agent to reach this conclusion.
Firstly, I am deeply unsatisfied with O2's lack of communication. Even after complaining to two different agents I have received ZERO information via text or email on the status of my request, any details for why it is taking so long, when the request will be completed or what compensation I may be entitled to. I am also concerned that I am now going to lose my number as a result of O2's inaction.
I'm not completely sure what I am looking to achieve with this post, except perhaps see if anyone can offer any advice on what I can do and/or see if anyone knows what compensation I may be entitled to if I lose my number.
Thank you
