Absolute disaster Virgin/O2 Volt

[Shoebox]

Words of warning. 

Yesterday (2/10/23) I called Virgin Media and negotiated a new Volt contract combining ISP and phone. I gave my PAC code for my existing phone SIM and was assured that on receipt of the SIM my old number would be retained. It wasn't. Apparently the new contract system couldn’t give a discount code and so a note had to be sent to the VM Credit Team taking between 3-5 days. This also must mean I only get half my O2 data entitlement and my original number hasn’t ported over. I’ve been on the phone over an hour and have found O2 to be worse than hopeless. O2 doesn't respond on Facebook Messenger either.

I am using my old GiffGaff SIM at present as my original number is needed for work. I carry the O2 SIM in case the porting succeeds. though obviously I won't be notified because O2 will text me on the 'new' O2 number.

What a mess. Any ideas how to smooth this painful transition?

[MI5]

@Shoebox 

Pointless giving Virgin your PAC. It needs to go to O2 Guide: Migration & porting into O2  

You need to persevere with O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[Shoebox]

Yep done that. An hour on phone. Spoke to 2 people no help. Facebook/Messenger 7.5hrs no response. Chat not immediate awaiting response. Have also requested port through app this am. TBH far from impressed.