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Depending where you were, @12RachelM, I can think of one case that would result in this - if you left your phone forwarding to O2 voicemail, as the incoming call, which in some places is chargeable if answered (by you or by voicemail), and then a call from your phone to voicemail for the caller to leave their message.
If you were in a country not eligible for EU "Roam like Home" or "Travel Inclusive", then had you had O2 Travel bolt-on (text "TRAVEL to 23336" message would have been sent to you), you'd have paid a maximum of £6 per day you were there for any day that you made a call or that your phone answered a call and sent it to voicemail.
Is that a possibility, @12RachelM?
Guide: Roaming MegaGuide talks to some of this.
To challenge it, you will need to call O2 on 202 or contact them via Social Media using the link just below. Good luck.
- 40057 Posts
- 245 Topics
- 1799 Solutions
Depending where you were, @12RachelM, I can think of one case that would result in this - if you left your phone forwarding to O2 voicemail, as the incoming call, which in some places is chargeable if answered (by you or by voicemail), and then a call from your phone to voicemail for the caller to leave their message.
If you were in a country not eligible for EU "Roam like Home" or "Travel Inclusive", then had you had O2 Travel bolt-on (text "TRAVEL to 23336" message would have been sent to you), you'd have paid a maximum of £6 per day you were there for any day that you made a call or that your phone answered a call and sent it to voicemail.
Is that a possibility, @12RachelM?
Guide: Roaming MegaGuide talks to some of this.
To challenge it, you will need to call O2 on 202 or contact them via Social Media using the link just below. Good luck.
