Changes to contract - cancel my contract

[JDX123]

Hello

I received an email on 3rd February to advise my contract is changing and moving away from RPI+3.9% and moving to a standard £1.80 increase from April. Along with increases to out of bundle charges. 

Further down the email or explains I can cancel my contract within 30 days due to these changes which I do not agree to. They also contravene my contract terms I agreed to in June 2024 which was RPI + 3.9%. 

My monthly cost is 4.79, so a 1.80 increase is a 37% 

I have spoken to 202 and they are adamant ETFs apply, however it is O2 amending the contract and I do not consent. So I wish to cancel my service without ETFs applying. 

Can a forum manager please assist as I feel I'm going round in circles with call centre. 

Thanks

[Enlli]

Sorry, we can't help here. Our forum Manager is on leave 

You need to persist with O2 till you find someone who knows what they are doing

Try the UK based Social Media Team 

Links in the help file

Guide: How to find help & contact O2 

[MI5]

@JDX123 

Everyone is having the same problems as no one bothered to train the service agents.

You need to call payment management.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

NB. No forum managers available until Monday and this is not their purpose here on our community.