End of contract, still paying the same

[HayleyB1]

My monthly payment staying the same even though I've paid off my device

Has anyone else had this?

[madasaf1sh]

@HayleyB1 

Its not unheard of like the phantom £0 bills... 

Best thing to do is sorry to say is speak to o2 Guide: How to find help & contact O2  and the best team to speak to are the Social Media team, as they usually get stuff sorted but usually need a prompt

[MI5]

@HayleyB1 

If you have reached your minimum term you can upgfrade to a sim only, keep your phone and save money.

Use USwitch

https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/

Choose the deal you want

This will automatically redirect you to the O2 website

Just follow the prompts and choose the UPGRADE option

Complete the deal and nothing on your account changes except the tariff at the new cheaper cost

Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff

The change should show in My O2 within 24 hours

Volt benefits will still apply as will possibly a 3 month extra such as Disney+