Cancel contract/webchat

[Ffffffffff]

Is the O2 webchat thing for real?! 
to start with why can’t I cancel my contract on my account and secondly why have a webchat that keeps disconnecting you after hanging around for half hour waiting for a real person?!

I'm very frustrated. 

[MI5]

@Ffffffffff 

How to cancel Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

[Ffffffffff]

Hi, 

I don’t want any codes, I just want to end contract. I don’t use the sim and never have. Nothing owing on account. When I try to end contract online on my account and go through the steps the page doesn’t change. 

[Enlli]

Then use the social media links in the guide. UK based team

Here they are again

Message them on Social Media. 

Facebook (https://o2uk.co/O2CFB) ,

 X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[Ffffffffff]

Hi, 

thank you but the message button doesn’t work, no surprise. 
surely there’s a way to just cancel my contract on my account? 
I don’t need pac/stac code, just want it ended. 

[MI5]

@Ffffffffff 

You'll need to speak to O2 and I gave you all ways to contact them above.

Nothing else we can do here.

[Ffffffffff]

My message disappeared. 
thank you but speaking to o2 is much easier said than done, I tried all avenues to no avail which is why I came here to ask for help. 
is there really no way at all of just cancelling my contract on my online account? 

[MI5]

@Ffffffffff 

No way online, sorry.

I've known people go in store to cancel but the store still has to call on behalf of the customer.

[Oxonian]

Potentially one painful workaround @Ffffffffff would be to get a PAYG SIM from another network ; to get a PAC code from O2 by texting PAC to 65075 ; and then to port your number out onto the new SIM. 👍 

[pgn]

@Oxonian 

As stated above, in different posts:

1. "I don’t want any codes, I just want to end contract. I don’t use the sim and never have."

2. "I don’t need pac/stac code, just want it ended."

🤷