Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Travelling to Vietnam Roaming

Hoping someone has got some info. Note that Vietnam is not on the travel bolt on list - annoying! Anyone know where I can check costs for calls - data and daily charges? I need the phone for work. I can of course use WiFi when and where available. Ju...

Payment after finished contract

Hi I moved my number to other service but still got charged for full month. Can someone explain how it works when I had to pay my first bill before I even started using o2 service and how to get in touch with o2 if my o2 app doesn’t work anymore ?

Resolved! Moving to Australia for 6 months

So I am moving abroad to Australia for 6 months at the end of October. I was wondering if there was a way to pause my tariff or something like that. I have only got a sim only contract, so not paying for a device. My contract runs until the end of Ma...

Plus Plan Switch Up Query

Hi all, Does anyone have any clarity on what the following means; "If you got O2 Switch Up as part of a Plus Plan tariff before 3 August 2023 and have stayed on a Plus Plan since then, you can continue to swap your phone whenever you like." Is it tha...

Pay bikl

I need to pay my bill, but my app won’t work and my phone been cut off so I can’t call the payment line, and I also can’t log in to my o2 account or even the website because they ask for a authentication code which they text, which I can’t receive as...

Abroad

I need help with my package while abroad

Upgrade

I want to confirm my order for A54..

Mobile data roaming

I went into my local O2 branch and upgraded my tarrif as I was going on 5 week trip to Costa Rica. I was told that Costa Rica was on the 02 roaming list and that I should take out the maximum data allowance of 28g. Once I landed in Costa Rica, I prom...

Resolved! Why is my bill £30.38

Why is my bill£30.38

Resolved! Paying my phone bill

hi o2, I have an unpaid bill which I would like to pay. But I don’t have money at the moment, and I lost my job recently. I will be able to pay this bill in full next Saturday (23/09/23), when I receive money from Universal Credit. Plus I am aiming f...

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