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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Get my old sim working

I am sending back my new phone I got less than 2 weeks ago. My sim is now working on new phone and I want it to work on my old one again whilst I wait to upgrade again. Can this be done?

Network Support

TS225SYText received on 25th Jan stating no network issues.

How can I claim my free Samsung buds and SmartTag?

I have chosen to upgrade to a Samsung 21+ and part of the package was free Samsung buds and a SmartTag. I was told on phone to o2 to claim online and I have tried checking the Samsung Members app but having no luck finding any information. Thanks in ...

Resolved! Pay my 2 O2 phones from different accounts?

Hi, I have 2 phones with 02, one for me and one for my daughter. I want to know if its possible to have my phone going out of my bank on a debit and my daughters going out of her dads bank on a debit? Thanks

Resolved! How to bring over number to o2 from a different network with the puk code?

Hi when I signed up to o2 pay monthly sim it asked if I would like to bring over my existing number which I do so I got the puk code from my old provider and gave it to o2 then I got an email telling me it had failed as the number I have just got fro...

Transfer of number

Hi,I was with Tesco and just got a new contract with O2 and I have filled out the form to transfer my number across. I have noticed today I am not receiving any calls or texts on my Tesco sim. I have put my 02 sim into my phone but this is still show...

My First Order

Hey, I recently bought my first pay monthly phone on O2 and it said next day delivery, that was 3 days ago and I haven't heard anything back after the confirmation email came out.

Resolved! Extra charges

Got an extra charge on my bill for a picture message. Got to my phone messages and see what picture I had sent, it’s actually a website link? Do we get charged for sending website links to non iPhone users if a picture is shown with the link??

I WANT TO TALK TO SOMEBODY!!!!!!

I have gone round the houses SEVERAL times to talk to somebody. I am SURE I paid my bill between Jan 7th and Jan19th. But I have been cut off while I am seeking work and I cannot TALK to anyone - O2 has the WORST cuistomer service I have EVER known. ...

Resolved! Payment problems

My phone has been cut off and I need to speak with someone to make the full payment of the pre agreed amount that I was suppose to pay but didn’t have a direct debit set up. Can someone please call me to take the payment

O2

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