Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone upgrade

Need help selecting good tarrif

Number porting

I put my new sim in on Wednesday, and my old number has still not ported over. HHow long should this take? Al

Resolved! NHS discount

Hi can you asvise me how to add NHS discount please

Help, wrong model ordered upgrade, being sent around in circles

I need to speak to a specialist in regard's to an wrong phone being ordered for an upgrade. The store claim they have cancelled the order however customer services claim they cannot see this. I in error selected an iphone 14 for instore collection th...

Resolved! Payment system not working

For the 4th time your payment system isn't working, since you changed it payments aren't being made. My bank tries to pay you but you decline it. Why is it so hard to pay you?

Resolved! £1 bud offer

Hi, I brought an s23 ultra back on the 14th of June. supposed to get a £1 bud within 30 days, but still nothing can explain why this is, please,It looks like I'm not the only one who has been mis-sold a contract and not receiving the goods they were ...

Resolved! Why am I being charged when I closed my account a year ago

Hi All, closed my account this time last year but as the account was part of a business I closed, I forgot to pay the remaining amount off and then a payment company contacted me. That’s fine, I paid what I owed and phoned O2 to tell them. They close...

Resolved! using wifi in uk or any where in the world

With virgin using wifi for messaging or phone calls using signal or whatsapp in uk or anywhere in the world is free. 02 has no details published for this... can anyone confirm

Resolved! O2 store Cribbs Causeway

Anyone know if the O2 store in cribbs Causeway has reopened yet? Been there twice in the last couple of weeks and the sign on the shutter has stated "closed due to technical issues"

Resolved! Upgrade Options

I currently have two O2 contracts with both on double data via Volt. One of the contracts is due for renewal in a few weeks, a 5GB 18month sim-only (10GB with Volt) that currently costs £13.10pm. Looking around I seen affiliate deals (USwitch) offeri...

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