Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Get my old sim working

I am sending back my new phone I got less than 2 weeks ago. My sim is now working on new phone and I want it to work on my old one again whilst I wait to upgrade again. Can this be done?

NickGoode by Level 1: Joiner
  • 1 replies
  • 0 kudos

Network Support

TS225SYText received on 25th Jan stating no network issues.

ARear by Level 1: Joiner
  • 4 replies
  • 0 kudos

How can I claim my free Samsung buds and SmartTag?

I have chosen to upgrade to a Samsung 21+ and part of the package was free Samsung buds and a SmartTag. I was told on phone to o2 to claim online and I have tried checking the Samsung Members app but having no luck finding any information. Thanks in ...

Natsmc by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Pay my 2 O2 phones from different accounts?

Hi, I have 2 phones with 02, one for me and one for my daughter. I want to know if its possible to have my phone going out of my bank on a debit and my daughters going out of her dads bank on a debit? Thanks

Transfer of number

Hi,I was with Tesco and just got a new contract with O2 and I have filled out the form to transfer my number across. I have noticed today I am not receiving any calls or texts on my Tesco sim. I have put my 02 sim into my phone but this is still show...

Becky21 by Level 1: Joiner
  • 3 replies
  • 0 kudos

My First Order

Hey, I recently bought my first pay monthly phone on O2 and it said next day delivery, that was 3 days ago and I haven't heard anything back after the confirmation email came out.

Resolved! Extra charges

Got an extra charge on my bill for a picture message. Got to my phone messages and see what picture I had sent, it’s actually a website link? Do we get charged for sending website links to non iPhone users if a picture is shown with the link??

AC1231 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have gone round the houses SEVERAL times to talk to somebody. I am SURE I paid my bill between Jan 7th and Jan19th. But I have been cut off while I am seeking work and I cannot TALK to anyone - O2 has the WORST cuistomer service I have EVER known. ...

Resolved! Payment problems

My phone has been cut off and I need to speak with someone to make the full payment of the pre agreed amount that I was suppose to pay but didn’t have a direct debit set up. Can someone please call me to take the payment

Mykal by Level 1: Joiner
  • 1 replies
  • 0 kudos