Pay Monthly
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Changing numbers whilst still in a contract

I have a contract for my daughter with 2 years left. She wants to buy a phone in her own name so my son is going to take over the contract for her. Is it possible for my daughter to have her number transferred to the new phone she buys if my son is s...

O2 refresh device plan help

I have an iphone on o2 refresh and aim to pay this off early and upgrade my phone at the end of the month. I have just ordered an apple watch and wondered if this will stop me being able to upgrade my phone, as i will have a new device plan in place ...

Sadie1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Phone upgrade

Hi I'm looking to upgrade early and looking at an iPhone 11. Wondering what best offer you can give and any possible discounts since I've been with O2 for years

Resolved! Sim card

Last week I joined 02 pay monthly sim only , i still haven’t received my SIM card and my bill is due in 2 weeks , when will I receive my sim?

Coral_ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancelled my contract

Hi, I cancelled my contract on 28th August, I left my direct debit open to take the final payment... Then the next month another payment went, I phoned 02 and was told the account was still active.. I told them when I called and the Duration of the c...

Helping my father out.

Good afternoon everyone. I hope you are all safe and well. Both of us have been long time O2 users and safe to say in all those years. Rarely is there ever an issue but this one is new to me so looking for some advice. Long story short. My dad was me...

Where is my device - order

Hi I wait for new device iPad I received new device plan statement but no my orde I asked to collect in shop but gov closed all so I need change for home delivery but I even did not get any update about my order? Need help I’m a bit worried

Ewe by Level 1: Joiner
  • 5 replies
  • 0 kudos



Ron123 by Level 1: Joiner
  • 3 replies
  • 0 kudos

sync laptop with tablet

sync laptop with tablet but tablet keeps saying authentification problem.I have tried to resolve with entering the standard admin password but to no avail

Resolved! Return of handset/cancellation of upgrade

Hi all,I received my phone upgarde as an exisiting O2 customer and changed my tariff. I recived this yesterday. However I would like to return and cancel my upgrade, reverting back to my old phone and monthly tarrif.However, when I try and register t...

SJF by Level 1: Joiner
  • 4 replies
  • 0 kudos