Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

no service problems

hi all, been using an iphone 6 for a good few years, upgraded in an o2 store on sunday to an iphone 13. the guy gave us new 5g sim with the phone. before we had arrived home from the store the old sim card was displaying no service. put the new sim i...

Resolved! cost of receiving calls while in the usa on my uk mobile

How much while I be charged on calls i receive on my uk mobile (o2 monthly)\while on holiday in the usa?

Resolved! switch off voicemail

how do i switch off voicemail to avoid charges when travelling in the USA?\

Resolved! Account Closed

Any way to reactivate an account that has been terminated? I missed one payment and my account has been closed and I can’t access the app. I didn’t have my phone for the past month due to losing my father-in-law and then taking care of my mother-in-l...

Resolved! Final payment

Trying to make final payment am away in turkey and cant contact o2 to pay 路‍

Resolved! Paid my bill and my phone not calling out

Paid my bill and my phone not calling out Please help me

Resolved! Wrong name on bill

Hi, I signed up for pay monthly on O2 on August 10. When I got my first bill through, it turns out that the account name on the bill is not my actual name. They have entered my first name, middle name and the first half of my family name so it not re...

Resolved! Chromebook free gift

Hi, I've just received my s21 could anyone tell me when I receive the chromebook ? Thanks terry

Resolved! Adding another contract

I'm wanting to get a sim only contract but I don't want to mess mine up as I'm not sure how to do it as a dont no what the pac or stac number is that there asking for thanks

Resolved! 80876

Hi I’ve been charged for 3 texts from a discount text I never opened as I assumed it was a scam . Anyone any ideas how to get refunded?

O2

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