Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Upgrades

Just ordered a new handset due to upgrade will I be asked for any id when it is delivered thanks

Delivery1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! About paying bill

So I sent back the phone and now they have send out a bill for this month do I have to pay it

Pipstop78 by Level 5: Ponderer
  • 3 replies
  • 0 kudos

Resolved! O2 chat

How do you talk to someone on chat I did it earlier but can’t seem to find it now

Amanda8 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Cannot complete checkout

Hi Guys, Just clicked through from the U-switch site for a bargain sim only tariff and clicked on upgrade existing number, however when i get to my basket in My 02 and click place order, it just keeps reloading my basket page and won't proceed any fu...

Resolved! Carphone warehouse month payment?

I was just checking my bank account and noticed I've been paying Carphone Warehouse £12.99 monthly.I just want to check as I have bought my phone and contract through an O2 shop directly. Would this £12.99 payment be for insurance for the phone?I hav...

Smeinn by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade

I’m on a sim only deal at the minute but wanted to upgrade to a new phone, if I do does the sim only deal just cancel?

Emily21 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Upgrade but old plan showing

I upgraded my phone today but on my account my old device plan and number are still showing and saying I can upgrade early even though I did the process today is that normal?

Resolved! sim

can i swap my sim between phones

philco by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Phone blocked

I am late repaying a bill and I cannot login to my account to settle this matter as it asks for my phone number to send a code to, but my phone has no network to receive the code as it seems to have been cut off. I have been trying to contact support...