Hello,
I have rang a couple of times about my bill recently increasing. The first time i rang, one of the providers hung up on me. I wasnt at all rude, they just cut the hold off that i was on and never called back.
The second time i called i was on the phone for 1houur 24 minutes. In this time i think i spoke to someone for about 6 minutes and was on hold the rest of time. The call was a disaster and this is to summarise what happened.
- Told me i had paid off my device and could have a contract for £22 a month. I did explain that my contract ends in january 2025 and he dismissed this and said that it was paid.
- Held for a long period , was told there was an error and he was working on it.
- Held again for another wait time
- Came back told me i had not paid my airtime and he would offer some discount
held again for a long time
- Offered me £10 compensation my current bill, but never explained why my discount was ended and that i would still have to pay £70.
- i asked to speak to a manager and he put me on hold
- Waited another long period of time to be told someone would call me back in 3-4 hours. He then put me on hold again to double check.
- Came back and said i would hear in 24 hours.
After this i was furious, anxious and wound up. No resoloution to why my bill has gone up to £71. I was on hold for the most pasrt of 1hour 24 minutes. No one has called me back from O2 and i feel really disappointed. We are currently in a cost of living chrisis and speding £70 on a phone bill is not feesable for me. The service i have recieved has been unclear and misleading and overall very stressful. I have always enjoyed beong a customer of O2 up until this point.
I would appreciate it if someone was able to ring me back to talk about and resolve these issues. My number is . I am the account holder and feel very anxious and stressed with the service i have recieved.
