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Anonymous
Posts: 0
Accepted Solution

Check Operator Services

I am on Pay & Go Mobile. Its always been ok. I want to top up my credit via voucher. When i ring 4444 all i get is an on screen message saying 'Check Operator Services'. Is this resolved via O2, or by using my phone, allthough i tried that & cant find any thing relating to this prob. Where do i find Operator Services & is this prob easily solved. Can any body help please.

Posts: 59,584
Registered: ‎04-01-2009

Re: Check Operator Services

Checking operator services just means you have network coverage and your sim is active.

 

Check your postcode here O2 Status

 

Bear in mind that O2-s systems get overwhelmed around this time every year and some services may be switched or very slow.

Level 23: Casual Specs
Posts: 2,475
Registered: ‎03-11-2013

Re: Check Operator Services

Just after midnight on new year (when you made this made) is a very very busy time of year for all networks, hence why most texts don't start being delivered until about 4am.

Are you still having problems topping up or is it working now?
Anonymous
Posts: 0

Re: Check Operator Services

(Not sure whether to tag on here or start a new thread)

 

Anybody know how to resolve the "Check Operator Services" message when trying to text? I've got the same problem, and thought it was because the systems might be busy on Christmas Day evening; however, the problem is permanent for me - still get the same message even now.

 

I've tried in two locations on many different days since - Shropshire and Yorkshire - so it's probably not a coverage problem. Plenty of credit (it's PAYG on an unlocked Orange antique, a Nokia 3510i). Man in local O2 store said it was probably the phone and to bring it in - but my online O2 account no longer shows my balance - just an error saying "Tariff is not in scope."

 

Any ideas?

Posts: 77,816
Topics: 485
Solutions: 9,086
Registered: ‎04-04-2012

Re: Check Operator Services

Could be a SIM failure but the online account info sounds a little worrying.....
Did the store not offer you a sim swap when you went in ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Anonymous
Posts: 0

Re: Check Operator Services

I didn't actually give the guy at the store too much info when I went in; I had got it into my head that it had something to do with the switchover of O2 Home Broadband to Sky, and I wanted to know if they'd been inundated with people having the same problem.

 

That's why I just used an old phone - I got it unlocked and bought the O2 SIM so I could get a discount on the O2 Home Broadband. Obviously, it'd be nice to continue using the phone, as it was fine for 3-4 years and still has well over a hundred quid credit.

 

No mention of a SIM swap, but I guess if I do go into the store again with the phone, I might get offered something like that. Just hoped somebody here might say, "Oh, yeah, you just need to press '1-2-3'" and it'll all work again!

Posts: 77,816
Topics: 485
Solutions: 9,086
Registered: ‎04-04-2012

Re: Check Operator Services

It's certainly not connected to broadband, so I would try a new sim first (store will swop everything over for you, number, credit etc) and see if that helps.
You may also have to contact CS to sort out the online account issue - They are on 4445.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Anonymous
Posts: 0

Re: Check Operator Services

Thanks MI5 - I'll do that, probably talk to CS first (assuming the phone will allow it; I can receive texts but not send; haven't tried to call out as I only normally use my mobile for txts) - to see if I can confirm the account balance etc in case there's a problem at the store.

Posts: 77,816
Topics: 485
Solutions: 9,086
Registered: ‎04-04-2012

Re: Check Operator Services

Good plan......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Level 2: Apprentice
Posts: 38
Registered: ‎23-09-2012

Re: Check Operator Services

Sorry but I must challenge you on your statement that "most texts don get delivered until about 4am"

This is a bit of an urban myth that annoys me year after year. I and several friends always send our texts at dead on midnight every NYE and they are always delivered either immediately or at worst in a few minutes.