My basket needs emptying but won’t actually empty

[Oxygen87]

I encountered some problems when doing my Switch Up last week to the iPhone 17 where I ended up not being able to complete my order online because it wasn’t loading properly so I finished the deal on the phone with O2 customer services who sorted everything for me. Tonight I wanted to buy a pair of AirPods from O2 but it’s not letting me because it’s saying there’s something in my basket that needs reviewing. I go to review it and it’s that deal from last week saying that it’s now expired but I’ve passed the credit check, am I sure I want to cancel, I press yes remove basket but nothing happens. Does anyone know how to fix this or is this gonna be another call to O2 customer services tomorrow? Thanks in advance!

[MI5]

@Oxygen87 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

Or you can call them on 0800 081 0255

Thanks

[Dave-O2]

Morning @Oxygen87 

Are you still facing the basket issue? If so, please drop me a PM with some more details 👍